Our Warranty
Our warranty is valid only for the original purchaser (“you”) and is not transferable.
Your product must have been purchased from JL GUITAR STORE from our online shop at https://www.jlguitarstore.com
Our warranty is valid for one (1) year from the date of purchase (“Coverage Period”) and only in Malaysia.
The original purchase receipt must be presented upon our request when you request for warranty service.
Our warranty covers defects in material and workmanship under normal use and is inclusive of parts and labour. The defective product or parts will be replaced or repaired (with comparable and/or refurbished parts) as determined by us in our sole and absolute discretion. Any product or part replaced shall become our property.
Our warranty does not cover:
- Any damage to the product due to accidental damage including drops and spills, negligence, modification, improper maintenance or misuse;
- Any normal wear and tear to the product, including but not limited to discolouration, fading or damage to original finish, strings, tuners, jacks, controls, switches, speakers, vacuum tubes, corrosion or rusting of hardware and plating;
- Any damage to the product due to overexposure to excessive humidity, temperature, sunlight, or if the product has not been kept in a safe and proper environment;
- Any defects to the product involving subjective judgements and opinions regarding characteristics of the product or grain characteristic or colours of wood;
- Any product whose serial number has been removed, defaced or altered with in any fashion; or
- Any product which has undergone repairs, modifications or has been dismantled by any other person other than our technician.
- In all cases, our technician will assess the product to determine if it is eligible for a warranty claim. If the defect or damage is determined to fall within the “Our warranty does not cover”, the warranty claim is invalid and rejected. All decisions made by our technicians will be final, conclusive and binding on you.
All and any incidental charges, such as consumables, shipping or delivery fees to and from us, will be borne by you.
You will collect your product promptly upon being notified by us. You agree that any product uncollected after six (6) months shall be deemed abandoned and may be disposed of without further notice to you in any way we deem fit. We may also claim any damages from you including any costs of the storage of the product. We reserve the right of lien for unpaid charges.
These terms and conditions shall be governed by and construed in accordance with the laws of Malaysia.
